Lakeside Plan – Details

Who it’s for:

• Teams of about 3–15
• Rely on tech daily (email, shared files, line-of-business apps)
• Want proactive care and someone who “owns” the IT details

What’s included:

1.  Proactive Maintenance

• Regular update checks for key systems
• Monitoring for obvious issues

2. Security & Backup Care

• Review your backup approach and alert you to gaps
• Basic security hardening suggestions

3. Help & Guidance

• 5 hours/month of quick help via remote session, email, or phone
• Help with common issues (logins, app problems, connectivity)

4. Vendor & Tool Guidance

• Support dealing with software or internet vendors
• Recommendations on tools that fit your size and budget

5. Quarterly Tech Check

• Quarterly check-ins: what’s working, what’s not
• Simple, plain-English summary and next steps
  

How it feels in plain language:

• Like having a calm, steady guide on the shore watching your boat — making sure it doesn’t drift, and stepping in when the water gets rough.

• Good fit if: IT issues sometimes slow you down and you want a trusted person to handle them.
  

• Not enough if: you want someone acting almost like an in-house IT manager.